WE DO NOT HATE CARBON FIBER, WE ARE CONCERNED ABOUT ITS IMPROPER USE!
Carbon is a racing material designed to win races. Using it on poor road condions can lead to failure.
However, we do not condone or endorse the use of carbon fiber for everyday cyclists. We are not anti-carbon fiber. We are simply concerned about our customer's safety since carbon fiber has the potential to be a very dangerous product. We want you to be aware of this risk since the sales people that sold you the bike never mention this.
Our experience of finding many damaged carbon fiber parts over the years has given us this opinion. The real world is much tougher on carbon fiber than any testing lab! People are not always as careful as they should be with their bicycles.
Carbon fiber parts should be treated with the same care as a fine crystal wine glass!
It should only be worked on by the most highly skilled mechanics (like our staff!).
Carbon fiber is not user serviceable! It takes skill and experience to handle.
Torque values (listed on stems, for example) are for all metal parts. Carbon is different and requires a careful hand and special preparation during installation or servicing.

We actually work on many racer's carbon fiber dream machines but we are always exacting and specific about what is OK or not OK.
For example too many spacers under the stem can be in conflict with the manufactuer's service instructions.
Carbon fiber cannot be visually inspected and many parts have only a one-season life span!
Regardless of use, storage or age, no carbon bike or fork should be used after 10 years.
Modern (2021) carbon is quite amazing and much safer than older carbon because of better quality control and knowledge from experience.
Alway buy from a well known brand and avoid cheap carbon at all costs!

Will not do any work on any bike with visibly damaged carbon fiber.
Not even a flat! We do fix flats on wheels by themselves.

Any carbon fiber bike or part that has been in a crash or hit by a car should be replaced!
Watch the below video to find out why.

We will not work on repaired carbon fiber frames repaired by anyone other than the below links or the original manufacturer.
We do not repair carbon fiber. We recommend Calfee, Carbon Solutions, Ruckus Composites or similar professional carbon repair shops that supply safety repair certificates for the repair. We will not work on repaired carbon fiber forks or components. Carbon components and forks should always be replaced if damaged!

We will not work on repaired carbon frames unless you have a certificate from a reputable company (see above).

We will not work on any steel frame bike with a carbon fiber seatpost because carbon fiber seatposts are forbidden in steel frames due to the pinching force of the clamp. Carbon fiber seatposts require that the clamping force be opposite or 90 degrees from the slot. Also, carbon and steel will bond together worse than any aluminum post ever has. Save yourself a pain in the ass and install a quality aluminum seatpost!

Carbon fiber steer tubes should NEVER have a star-fangled nut driven into them! Some Cannondale bikes have that done and that is the only exception we will work on. Industry standard for spacers under a stem is 40mm. Easton allows 50mm. Carbon steer tube forks must have the original stem of the same brand installed. Some stems are not compatible with carbon steer tubes.

THE NUMBER ONE DAMAGED CARBON PART WE SEE IS THE SEATPOST. NUMBER TWO IS THE STEER TUBE.
Both are very high stress items and should be replaced with metal. (see pictures below).

We will only sell components, bikes and frames from the allowable list.
Allowable: Derailleurs Shift Levers Brake Levers Chainrings with aluminum teeth Bottom Bracket Shell Hub Center Shell Fork Legs (only) Seat Stays Dust Caps & Spacers (Headset, BB, Hub, etc) Carbon Fiber Handle Bar Tape (Yes, they make it!) Shoe Soles Helmets	Not Recommended: EVERYTHING ELSE! (including but not limited to): Handlebars Stems and Face Plates Seatposts Seats and Seat Rails Chainstays (on an aluminum frame) Drop-Outs (Frame & Fork Legs) Steerer Tubes Full Carbon Frames Cranks Chainrings with carbon teeth Hub Flanges Rims Spokes Brake Calipers Fenders & Water Bottle Cages (broken carbon is razor sharp!) Carbon Bolts

Trek's Official Carbon Fiber Warning
Trek's Carbon Steer Tube Care
Specialized's Fork Installation Instructions
Easton's Fork Installation Instructions
Reynold's Fork Installation Instructions
Why Thompson doesn't use carbon fiber.
Busted Carbon Blog

Here is what Lon Kennedy, owner of Nova Cycle Supply (a wholesale supplier of Columbus carbon forks) has to say:
From an email:

From: Lon Kennedy
To: Tech Info at Nova
Sent: Monday, January 28, 2008 9:47 AM
Subject: Re: Carbon Steer Tube Damage?

Aaron,

Given the pictures, and not the part itself, my opinion is that the steerer appears to have cracks that would make the fork unsuitable for use.
Possible reasons for failure generally fall into 2 categories. My explanations are general and since I do not have the part in front of me to make a specific determination, are for your reference.

Rupture failures
1) Placement of the expander cap in an area not constrained or supported on the circumference by the stem or overtightening the expander cap.
As you are probably aware, general correct assembly practice is to make sure that the expander itself is surrounded by the stem to support it and prevent rupture failures.
Perhaps, too many spacers?
Snakebite failures

2) The stem has some areas of contact that are not carefully deburred as part a correct assembly routine. If the slot or the top or bottom or the stem is not properly deburred a crack can be initiated by the non-deburred area (sharp edge) scoring the steerer tube and initiating a crack.
My opinion is that the fork is unsafe to use given the appearance of cracks.

Hopefully this will help you in your assessment.

Lon/NOVA